Every PromoNFC order is made to order with your branding. This policy explains how we ship your products and what happens if something isn’t right. It forms part of our Terms and Conditions.
1. Where We Ship
We ship from Southern California, USA, to customers worldwide.
2. Production Before Shipping
Production begins after your digital proof is approved and payment is complete. Most products are ready to ship about 20 business days after proof approval; the estimate for each product is shown on its product page. Lead times are estimates and may vary.
3. Shipping Costs
3.1 Orders up to 50 lb
Shipping is estimated at checkout using live carrier rates based on your address and order weight. You can choose from the available services before paying.
3.2 Orders over 50 lb
For orders over 50 lb we prepare a custom freight quote for the best available rate. Place your order without payment and we will email your shipping cost and a secure payment link, usually within one (1) business day. Production begins once payment is complete.
3.3 Carriers
We may ship with UPS, USPS or another carrier and service that meets or improves on the delivery speed you selected.
4. Tracking
We email your tracking details as soon as your order ships.
5. International Orders
International shipments may be subject to import duties, taxes, brokerage and customs fees set by the destination country. These charges are not included in our prices or shipping costs and are the recipient’s responsibility. Customs processing can add time to delivery.
6. Delivery Address and Risk of Loss
Please double-check your shipping address at checkout. We are not responsible for delays or extra costs caused by incomplete or incorrect addresses, and re-shipping charges may apply. Title and risk of loss pass to you when your order is handed to the carrier. If a package is lost or arrives damaged, contact us right away and we will help you file a claim with the carrier.
7. Cancellations
- You may cancel at no charge within twenty-four (24) hours of placing your order, provided production has not started.
- Once production has started, cancellations are subject to a fee equal to costs incurred plus a 15% restocking and administrative fee.
8. Returns, Reprints and Refunds
8.1 Custom Products
Because every product is customized with your artwork, we cannot accept returns for change of mind, ordering errors or approved proof errors.
8.2 Defects and Misprints
If your products are defective or do not match your approved proof, contact us within fifteen (15) days of delivery with your order number, photos and a short description. We will reprint, replace or refund the affected items at our discretion. Please keep the products until your claim is resolved.
8.3 How Refunds Are Issued
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, refunds typically appear within 5 to 10 business days.
9. Contact Us
Questions about shipping, a delivery or a claim? Contact us and include your order number.
Email: info@digitizeyourbrand.com
Phone: (949) 424-7558
PromoNFC · DigitizeYourBrand LLC · 28562 Oso Pkwy D106, Rancho Santa Margarita, CA 92688